Frequently Asked Questions
Scheduling an examination
1Do I need to schedule an appointment in advance?
Yes, we kindly ask for a call or message before each visit, including urgent ones.
All scheduling information is available on the Booking subpage.
2How can I schedule an examination/diagnosis?
You can schedule an appointment via the online form, email, or call the reception.
3How quickly can I get an appointment?
For CT/MRI diagnostics, we typically provide an appointment within one week.
4I want to speak with an expert; how can I contact them?
To exchange information with a specialist, please get in touch with reception and submit your questions.
Our receptionist will forward your information to the doctor, who will strive to answer your questions as quickly as possible. We are committed to our patients' smooth, accurate, and safe treatment.
Your understanding and support in this joint effort are invaluable to us.
Our receptionist will forward your information to the doctor, who will strive to answer your questions as quickly as possible. We are committed to our patients' smooth, accurate, and safe treatment.
Your understanding and support in this joint effort are invaluable to us.
Preparation for examination
1What items do I need to bring with me upon arrival?
Upon arrival, please bring the animal's passport, your veterinarian's referral, and any current test results you have already undergone.
2The animal is on medication; can it receive medication before arrival?
If your pet is taking regular medication, please inform us so we can advise you on whether they can be taken before the examination.
Services in our offer
1Can I stay with my animal in the hospital apartment during hospitalization?
We also provide accommodation for our clients. Apartments are available within our hospital, where clients can stay with their pets or nearby if their condition requires hospitalization under the supervision of our professional team.
2Do you also perform orthopedic examinations/procedures?
Currently, we do not have an orthopedic specialist on our team. However, we offer comprehensive CT/MRI diagnostics with experienced orthopedic specialists.
3Do you perform laparoscopic sterilizations?
No.
CT/MRI diagnostics
1Do I need a referral from the referring veterinarian for CT/MRI diagnostics?
A referral is very welcome, as your referring veterinarian is best informed about your animal's history and current condition.
2Upon arrival, Does the animal need to fast for CT/MRI diagnostics?
Yes, before arrival, it is necessary to restrict the animal's access to food (at least six hours) and water (at least one hour).
3How long does CT/MRI diagnostics take?
From check-in at reception and registration to the interpretation of diagnostics and departure, you will spend approximately 2-3 hours in Postojna (for CT) and roughly 3-4 hours (for MRI). While the CT/MRI scan takes place, you will have approximately 1-2 hours of free time. You are invited to stay in our comfortable waiting area or use the time as you wish.
4How long after the imaging diagnostics is the animal discharged / can it go home?
CT and MRI scans are performed under sedation and anesthesia. Our professional staff supervises the animal's awakening. Only when fully awake is the animal ready to go home.
5How long will I wait for the CT/MRI diagnostics results?
We strive to provide CT/MRI scan results as quickly as possible. After the examination, the doctor will present you with preliminary findings. A detailed report will be available within 1-3 days and sent to you and your veterinarian. In urgent cases, we can also prepare urgent reports to ensure seamless continuation of care.
Anesthesia
1Can I be present when the dog is sedated and wakes from anesthesia?
Your pet must remain calm during the examination to ensure accurate imaging diagnostic results. CT and MRI scans are performed under sedation and anesthesia. Sedation is carried out in your presence to make the procedure easier for your pet and ensure it proceeds without stress. Our professional staff supervises the awakening process.
2Is it possible to perform another type of procedure (e.g., teeth cleaning) in addition to the current surgery/diagnosis to avoid additional anesthesia in a separate appointment?
Unfortunately, it is impossible to perform an additional procedure, such as teeth cleaning, simultaneously with the existing surgery or diagnostic procedure to avoid additional anesthesia. Such concurrent procedures could increase the risk of complications and affect your pet's well-being. The safety and well-being of your pet are our top priority, so we adhere to best practices to ensure optimal care.
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